Terms & Conditions

These Terms & Conditions apply to services supplied by Advanced Solutions ("Advanced Solutions", "we", "us" or "our") to the person, business or organisation purchasing or receiving the services ("client", "you" or "your").

Our services may include website design and development, website redesign, WordPress and e-commerce development, search engine optimisation, website audits, website maintenance, hosting-related services, graphic design, digital consultancy, QR/NFC-related digital services, photography or media services, Matterport and other 3D virtual tours, and related digital work.

A quotation, proposal, statement of work, invoice, email confirmation or other written project description may contain additional project-specific terms. Where those terms conflict with these general Terms & Conditions, the project-specific terms will take priority for that project.

Our quotation or proposal describes the work included in the agreed price. Unless otherwise stated, work not expressly listed is outside the project scope and may be quoted separately.

Changes and additional work

Requests that materially change the agreed design, functionality, page count, integrations, content volume, technical requirements or project direction may be treated as additional work. We will normally advise the client before carrying out chargeable work outside the agreed scope.

Estimates and third-party costs

Estimates are based on the information available when they are prepared. Where a project depends on third-party software, licences, platforms, APIs, hosting providers or services, their charges and technical requirements may change independently of Advanced Solutions.

Unless expressly stated otherwise, third-party subscriptions, premium plugins, stock assets, transaction charges, domain registrations, advertising spend and other external costs are not included in our project fee.

Fees and payment stages will be set out in the relevant quotation, proposal or invoice. Prices are exclusive of VAT unless expressly stated otherwise. VAT will be charged at the applicable rate where required.

Deposits and staged payments

Where a deposit or first-stage payment is required, work will normally begin only after that payment has been received. Subsequent stages may become payable when agreed milestones are reached, rather than only when the complete project is launched.

Overdue invoices

Invoices must be paid by the due date shown. If an invoice becomes overdue, we may pause work, withhold launch or delivery of outstanding project items, suspend ongoing services, or decline further support until the account is brought up to date, where permitted by law.

Where a website, virtual tour, maintenance plan, hosting service or other recurring service has been suspended because of non-payment, reactivation or restoration may be subject to an administration or restoration charge where additional work is required.

In qualifying business-to-business transactions, statutory interest and recovery costs may apply to late commercial payments in accordance with applicable Irish law.

The client agrees to provide the information, access, content, approvals and cooperation reasonably required for us to complete the work.

This may include:

• website, hosting, domain, DNS, email, analytics or platform access;
• logos, brand guidelines, photography, menus, product information, pricing and business details;
• accurate legal, regulatory, tax, delivery, returns, booking or industry-specific information;
• timely feedback and approval from an authorised decision-maker; and
• permission to access or modify any systems supplied by another provider.

Project dates are dependent on timely client input. If content, access or approvals are delayed, delivery dates may move accordingly. We are not responsible for delays caused by missing client information, third parties or circumstances outside our reasonable control.

Where a project is inactive for an extended period because required client input has not been provided, we may reschedule the work according to current availability. Significant re-onboarding or work required because of a lengthy pause may be chargeable.

We design and develop websites according to the scope, functionality and platforms agreed for the project. We aim to produce websites that perform reliably on current mainstream browsers and common desktop, tablet and mobile screen sizes at the time of development.

Exact appearance may vary between browsers, devices, operating systems and screen sizes. Unless specifically included in the scope, we do not guarantee compatibility with obsolete browsers, discontinued devices or software released after the project is completed.

Design revisions

The number or extent of design revisions may be limited by the quotation or proposal. Additional rounds of revisions, substantial changes after approval, or a change of direction after development has begun may be charged separately.

Post-launch changes

Unless an ongoing maintenance or support service has been purchased, future content edits, redesigns, new pages, feature additions, software updates and other changes after project completion are not included in the original project price.

Where a reproducible technical defect is caused directly by our original implementation and is reported within 30 days of launch, we will normally correct it without an additional development charge. This does not apply to issues caused by third-party updates, client edits, other developers, server changes, malware, external services or functionality outside the original scope, and does not limit any statutory rights that apply.

Unless otherwise agreed in writing before the commencement of a project, Advanced Solutions reserves the right to include and maintain a discreet "Web Design by Advanced Solutions" credit and link within the footer of websites designed or developed by Advanced Solutions.

This credit forms part of the website as delivered and may not be removed, altered, obscured or replaced without the prior written consent of Advanced Solutions.

Where another agency, developer or service provider subsequently manages, maintains, redesigns or modifies the website, this does not automatically grant permission for the Advanced Solutions credit to be removed from the work originally delivered by us.

Client-supplied material

The client retains ownership of material they supply and confirms that they have the necessary rights, licences or permissions for us to use it in the project. The client is responsible for claims arising from material supplied without the required permission.

Completed project work

Once all amounts due for the project have been paid, the client may use the completed bespoke deliverables for the purpose for which they were created, subject to any third-party licences and the provisions of these terms.

Advanced Solutions retains ownership of its pre-existing materials, working methods, reusable code, development techniques, systems, templates, libraries, internal tools, know-how and other materials that were not created exclusively for the client. We may reuse general techniques, components and knowledge developed during a project, provided we do not disclose confidential client information.

Third-party assets

Themes, fonts, stock imagery, plugins, software, APIs and other third-party materials remain subject to their own licence terms. Payment to Advanced Solutions does not transfer ownership of third-party intellectual property.

Portfolio and case studies

Unless confidentiality has been agreed in writing, we may identify the client and display completed public-facing work in our portfolio, case studies, proposals, award entries and marketing materials. We will not publish confidential business information supplied to us solely for the project.

Domains

Where we register, renew or manage a domain on a client's behalf, the applicable registration remains subject to the rules and procedures of the relevant registrar and registry. The client must provide accurate registrant information where required.

Domain renewal dates and fees should be treated separately from website development. Failure to renew a domain may result in suspension, redemption fees or loss of the domain. We are not responsible for a domain lost because the client declined, ignored or failed to pay a notified renewal charge.

Hosting

Where hosting is supplied or managed by us, it is provided for the paid service period and may depend on third-party infrastructure. Hosting fees may change at renewal if our supplier costs, storage requirements, traffic requirements or service scope change.

We do not guarantee uninterrupted availability. Maintenance, security incidents, internet outages, data-centre failures, DNS issues, third-party platform failures and other technical events may occasionally affect availability.

Email

Where we assist with business email, Microsoft 365, Google Workspace, mailbox migration, DNS or related configuration, responsibility for subscription fees and account ownership rests with the client unless expressly stated otherwise. Email migrations can be affected by third-party provider limits, historic mailbox data, authentication requirements and DNS propagation.

Many digital projects rely on third-party services such as WordPress, Shopify, Elementor, WooCommerce, booking platforms, payment gateways, analytics tools, hosting providers, mapping services, email services, social platforms, APIs, premium plugins and other software.

Those services are controlled by their respective providers and may change their pricing, functionality, availability, terms, APIs or technical requirements. Advanced Solutions is not responsible for a third-party provider discontinuing or materially changing a service.

Where a paid licence or subscription is required, the quotation will normally indicate whether it is included for a stated period or must be paid directly by the client. Unless expressly stated otherwise, future renewal fees are not included in a one-off development fee.

If third-party changes require additional development, migration, troubleshooting or replacement work after delivery, that work may be quoted separately.

Ongoing maintenance is only included where it forms part of the agreed service or maintenance plan. A completed website project does not create an unlimited or permanent obligation for Advanced Solutions to provide free support, updates or changes.

Maintenance services may include software updates, backups, security monitoring, minor content changes, troubleshooting or other items described in the relevant plan. Work outside the plan may be quoted separately.

We are not responsible for faults introduced by the client, another developer, an unauthorised user, a third-party integration, malware, unsupported code, server changes or software installed without our involvement. Remediation of such issues may be chargeable.

Where the client or another provider takes over management of a website, Advanced Solutions is not responsible for later changes, security, backups, software compatibility or performance unless a new support arrangement is agreed.

Search engine optimisation is influenced by many factors outside our control, including search engine algorithms, competitors, market demand, website history, third-party platforms and the client's own actions.

We do not guarantee any specific search ranking, traffic level, number of enquiries, sales, revenue, Google Business Profile position or other commercial outcome unless a specific measurable commitment is expressly agreed in writing.

Forecasts, audit findings, keyword estimates and performance projections are informed estimates, not guarantees. Search engines may change how they crawl, index, display or rank content at any time.

Analytics and reporting may also be affected by cookie consent, browser privacy controls, tracking prevention, ad blockers, platform modelling and configuration changes. As a result, analytics data should not be treated as a complete record of every visitor or interaction.

Where we configure e-commerce, reservations, deposits, ticketing, memberships, courses or other transactional systems, the client remains responsible for the commercial and legal operation of their business.

This includes responsibility for:

• product and service descriptions, prices and availability;
• VAT, tax, invoicing and accounting requirements;
• delivery, fulfilment, returns, cancellations and refund policies;
• consumer information and any industry-specific legal requirements;
• payment-provider accounts, identity checks, transaction fees and chargebacks; and
• ensuring staff use booking, order and administration systems correctly.

We can configure technical settings based on instructions supplied by the client, but we do not provide legal, tax or accounting advice unless explicitly agreed with an appropriately qualified professional.

Virtual tour services may include Matterport capture, 3D walkthroughs, dollhouse views, Mattertags, labels, still images, floor plans, Google Street View publication, teaser media, deep links, QR links or other outputs where specified in the quotation.

Access and site preparation

The client is responsible for ensuring that we have lawful access to the premises at the agreed time and that the property is prepared for capture. The client should remove confidential, personal, valuable or visually undesirable items before scanning. Areas or items visible during capture may appear in the completed tour.

Rescheduling caused by lack of access, unsafe conditions, incomplete preparation, venue activity or other client-side issues may result in an additional visit or rescheduling charge.

Nature of the digital model

A 3D virtual tour is a visual digital representation of a space and is not a structural survey, architectural drawing, legal measurement or substitute for professional surveying services. Measurements and automatically generated floor plans may be approximate unless a separate professional measurement service has expressly been agreed.

Capture limitations

Reflections, mirrors, glass, direct sunlight, moving people, changing lighting, inaccessible areas and physical obstructions can affect the scan or final visual result. Reasonable corrections may be made where technically possible, but not every object or capture artefact can be removed from a 3D model after scanning.

Unless otherwise agreed in writing, 3D virtual tours produced by Advanced Solutions are hosted and managed through an Advanced Solutions-controlled account or designated third-party virtual-tour platform account for the hosting period purchased by the client.

Payment for scanning, capture or production does not by itself transfer ownership of the Advanced Solutions hosting account, platform subscription, source scan data, processing environment or underlying account infrastructure.

Hosting is not transferable as a standard service

The hosting service supplied by Advanced Solutions is not transferable to another provider. Advanced Solutions is not obliged to transfer a hosted Matterport Space, source scan data or related account assets to the client or to a new service provider unless a separate transfer has been expressly agreed in writing.

Any transfer we agree to facilitate is subject to technical availability, the rules and functionality of the relevant third-party platform, settlement of applicable charges, and any administration or transfer fee quoted by Advanced Solutions. A transfer should never be assumed to be included in the original capture or hosting fee.

Expiry, cancellation and non-payment

Virtual tour hosting is provided only for the paid hosting period. Where a renewal invoice is not paid by the due date, or where the client instructs us to discontinue hosting, we may unpublish, disable or remove access to the tour after reasonable written notice.

Reactivation after non-payment

Where a virtual tour has been suspended, unpublished or deactivated because a hosting invoice remained unpaid, all outstanding hosting charges must be paid in full before any reactivation can take place. If the model remains available and reactivation is technically possible, a fixed reactivation and administration fee of €250 + VAT will apply. This charge covers the administration and technical work required to reinstate, republish and verify the hosted tour and its associated links or embeds.

Payment of the reactivation fee does not guarantee recovery of a model that has already been permanently deleted or is otherwise no longer available through the relevant third-party platform.

If hosting is not renewed and no separate transfer has been agreed, the hosted tour may be permanently deleted from our account. Once permanently deleted, the tour may not be recoverable. If the client later wants a new hosted tour and the original model is no longer available, a new site visit and complete re-scan may be required and will be treated as a new project.

The client is responsible for checking names, addresses, phone numbers, email addresses, prices, menus, product details, opening hours, legal wording and other factual information before final approval.

Where we write or edit website copy, the client remains responsible for confirming that the final information is factually correct, appropriate for their business and compliant with any industry-specific requirements.

Approval may be given by email, message, meeting confirmation, project platform or other clear written instruction. Once a design, page, print item, tour or website has been approved, later alterations may be treated as additional work.

Where the client supplies photographs, video, logos, fonts, music, written content or other materials, the client confirms that they have permission to use them. Advanced Solutions is not responsible for copyright or licensing claims relating to client-supplied material.

Launch dates are targets unless expressly guaranteed in writing. We may delay launch if required approvals, content, access or payments remain outstanding.

Either party may end an ongoing service in accordance with any notice period stated in the quotation, proposal or service plan. One-off project cancellation will be handled according to the work completed and commitments already made at the cancellation date.

Deposits and stage payments compensate for reserved production time, planning and work already undertaken. Where a client cancels after work has begun, amounts already paid may be retained against work performed and commitments incurred, and any additional completed work may be invoiced, subject always to any mandatory rights that apply.

We may suspend or terminate services where invoices remain materially overdue, the client repeatedly fails to provide required cooperation, the service is being used unlawfully, there is a serious security risk, or continuing the engagement would require us to breach law or third-party platform rules.

On termination, recurring third-party licences or services supplied through Advanced Solutions may cease at the end of the paid period unless another arrangement is agreed.

We will provide our services with reasonable care and skill. Digital services, however, depend on software, networks, hosting, devices, search engines and third-party systems that can fail or change.

Except where expressly agreed, we do not guarantee uninterrupted website availability, permanent compatibility with future software, specific SEO rankings, a particular level of sales or leads, or the continued availability of a third-party feature.

To the maximum extent permitted by law, Advanced Solutions will not be liable for indirect, consequential or special losses, loss of anticipated profit, loss of opportunity, or losses caused by third-party platforms, client-supplied information, unauthorised modifications, credentials shared by the client, or events outside our reasonable control.

Where the client is acting in the course of business and liability may lawfully be limited, our aggregate liability arising from a particular project will not exceed the fees actually paid to Advanced Solutions for the specific service giving rise to the claim during the preceding twelve months, or the total project fee for a one-off project, whichever is applicable.

Each party will take reasonable steps to protect confidential information received from the other in connection with a project.

Where the client gives us access to websites, hosting accounts, email systems, analytics, advertising accounts or other digital services, that access is provided for the purpose of carrying out the agreed work. The client should use appropriate account permissions and should change or revoke credentials when access is no longer required.

Personal data will be handled in accordance with applicable data protection law and our Privacy Policy. Where the nature of a service requires a separate data-processing arrangement, the parties may enter into additional data-processing terms.

The client is responsible for ensuring that its own website privacy notices, cookie practices, mailing lists, customer databases and other business processing activities comply with applicable law. Technical configuration by Advanced Solutions does not constitute legal advice.

We will not be responsible for delay or failure caused by circumstances outside our reasonable control, including internet or telecommunications outages, hosting failures, cyber incidents, power failures, severe weather, illness, industrial disputes, government action, platform outages, supplier failure, changes to law or third-party software disruption.

Where such an event materially affects delivery, we will make reasonable efforts to communicate the impact and resume the affected work when reasonably possible.

We may update these Terms & Conditions from time to time to reflect changes in our services, suppliers, technology or legal requirements. The current version will be published on this page with its revision date.

Updated terms will generally apply to new projects and future renewals from the date stated. They will not retrospectively replace specific terms already agreed for a completed or active fixed-scope project unless the parties agree the change or the change is required by law.

Where a material change affects an ongoing recurring service, we will provide reasonable notice where appropriate.

These Terms & Conditions and our contractual relationship with the client are governed by the laws of Ireland.

For business clients, disputes will be subject to the jurisdiction of the Irish courts unless another arrangement is agreed in writing. Where the client is a consumer, nothing in this clause removes any mandatory jurisdiction or consumer protection rights available under applicable law.

If any provision of these terms is found to be invalid or unenforceable, the remaining provisions will continue in effect to the extent permitted by law.

A failure or delay by either party to enforce a contractual right does not automatically waive that right.

Questions about these Terms & Conditions, an existing project, billing, hosting or service arrangements can be directed to Advanced Solutions.

Email: info@advancedsolutions.ie
Website: advancedsolutions.ie
Location: Ireland